Recognise, develop and retain your care workers
The power of care is in the people who deliver it. Pulse lets families review individual care workers - thanking them for their hard work, giving you a live dashboard of individual competency scores, trends, and sentiment to prove quality is improving, not just promise it.
Recognition is more than a thank you.
The care worker retention crisis
28.5%
of care workers leave their roles every year
More than 1 in 4 carers, gone within twelve months
Source: Skills for Care, State of the Adult Social Care Sector and Workforce in England, 2025
Eight thousand five hundred pounds
Average cost of replacing one care worker. Each care worker retained helps your organisation avoid the associated recruitment, onboarding and operational costs.
Joseph Rowntree Foundation
3×
lower staff turnover when you invest in recognition & development
Skills for Care, State of the Adult Social Care Sector and Workforce in England, 2025 · Secrets of Success retention research
Know who to recognise and who to support
Individual ratings, trends and family feedback show where people are thriving and where support is needed.
Explore performance insight →Evidence that speaks your regulator's language
Every review builds a dated, attributable evidence trail for CQC and Regulation 18.
Explore CQC evidence →
The power of care is in the people who deliver it.
Pulse turns feedback from families and service users into something meaningful for your people and useful for your organisation.
Staff recognition
Care workers see the families who thanked them for their hard work - recognition that lifts morale, supports development and keeps good people.
Individual performance insight
Feedback is attributed to the individual carer, so you can see who is thriving and who needs support.
Continuous evidence
Every family review becomes live, audit-ready evidence. Your Pulse dashboard provides AI data driven insight on how to improve your people and organisation.
Bring your Pulse score to your own website
Bring your live Pulse score and recent feedback onto your own website, turning everyday recognition into visible reassurance for families and prospective residents.
Feedback that helps evidence care quality
Pulse captures simple, structured feedback from families and service users, then links it to named care workers, care behaviours and CQC-aligned quality themes. Over time, this gives managers a clearer view of how care is being experienced across people, teams and settings.
Kindness made visible
Friendly feedback helps show how kindness, dignity and compassion are experienced by the people receiving care.
What it captures
Feedback about warmth, respect, compassion and the way staff make people feel during care.
Why it matters
Families often remember the person who helped their loved one feel calm, settled or understood. Friendly care helps make dignity, reassurance and trust visible in everyday interactions.
What it helps evidence
Caring behaviours, people's experience, family confidence and the culture being created by your care team.
Support people can feel
Helpful feedback connects directly to how supported people feel and how well staff respond to their needs.
What it captures
Whether families and service users feel listened to, helped and responded to in everyday moments of care.
Why it matters
Helpfulness is often where care quality becomes visible. It shows whether small needs are noticed, whether people feel supported and whether staff respond in a way that builds trust.
What it helps evidence
People's experience, caring interactions, responsive care and practical support delivered by individual staff.
Person-centred care in practice
Above & Beyond feedback helps show where care is being adapted to the person, and where positive practice is being encouraged across the team.
What it captures
Moments where staff go further than the basic task, adapt to the person or provide support that feels genuinely individual.
Why it matters
Person-centred care is often seen in the details: noticing a preference, taking extra time, adapting communication or helping someone feel more like themselves.
What it helps evidence
Responsive care, personalised support, care culture and examples of staff delivering beyond routine tasks.
Confidence in your people
Knowledgeable feedback helps show whether people feel confident in the staff delivering their care.
Regulation 18 support
Can support evidence around staff competence, training, supervision, appraisal and development, alongside your existing quality and workforce processes.
What it captures
Whether families and service users feel confident in the knowledge, communication and judgement of the staff supporting them.
Why it matters
When staff explain things clearly, understand the person and respond with confidence, it reassures families and supports trust in the quality and safety of care.
What it helps evidence
Safe care, effective support, staff competence, family confidence and the knowledge being shown by individual care workers.
A clearer evidence trail over time
Each Pulse review is structured, dated and linked to a named care worker.
- People's experience
- Named care workers
- Trends over time
- Evidence record
Together, these signals help managers see how care is being experienced, not just reviewed.
What people praise most
- Kindness
- Communication
- Patience
- Attentive
- Reassuring
- Professional
- Compassionate
Needs attention
- Waiting
- Night-time care
- Medication
- Rushed
- Laundry
See what people are saying at a glance
Pulse helps care teams quickly spot the themes emerging across reviews, so managers can see what is going well and where attention may be needed.
AI surfaces themes for managers to review, helping teams spot what is working well and what may need attention.
What Pulse customers say
“The volume of feedback is brilliant. Up to 25 reviews a day for our individual care workers. We use the data to celebrate great work, to target training, and to show new customers the quality of our individual care workers with real feedback. Our teams now see it as part of their own development.”
Adam Campbell
Owner, Open Care Consulting
Ready to see Pulse in action?
Book a demo or get in touch to see how Pulse helps care providers recognise great work, understand care experience and evidence quality.